KitchenBoss CONSUMER PRIVACY POLICY KitchenBoss Privacy Policy Text Version Effective January 2023 This Privacy Notice explains how information about you is collected, used and disclosed by Shenzhen Green Electrical Appliance Co., Ltd. and KitchenBoss (collectively “KitchenBoss,” “we,” “our”, or “us”) when you access or use our website, mobile applications, connected appliances, or our other products and services (collectively, the “Services”), or when you otherwise interact with us. We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the date at the top of the Notice and, in some cases, we may provide you with additional notice such as adding a statement to our homepage or sending you a notification through our Services. We encourage you to review the Privacy Notice whenever you access our Services or otherwise interact with us to stay informed about our information practices and the choices available to you. Collection of Information Information You Provide to Us. We collect information that you provide directly to us. For example, we collect information when you create an account, make a purchase, enroll in our classes, participate in the interactive areas of our Services, communicate with us via third-party social media sites, participate in our contests, marketing campaigns, sweepstakes and surveys, request customer support, or otherwise communicate with us. The types of information we collect may include: First and last name Your postal address(es) for billing and shipping Your telephone number Your email address Purchase information, including lifestyle and food preferences, and grocery lists Personal details (e.g., date of birth, gender) Your IP address Photographs, social media usernames and account ID’s Feedback and reviews of KitchenBoss’s products and any other information you choose to provide. Whether or not to provide such information is your choice but if you choose not to provide the information we request, you may be unable to purchase products, use our mobile applications or other services, or access certain services, offers and content on our web sites. Also, we may need to contact you via phone, email or mail to address transactional questions or issues such as those specific to your order, even if you have opted to not receive marketing communications from us. In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. Information We Collect Automatically. When you access or use our Services or connect your KitchenBoss appliance to our Services, we automatically collect information about you and associate it with information that you provide directly to us. For example, we may collect: Website Log Information: When you use the search and information display services provided by us, our servers will automatically record your service log information, including information on the search terms you enter, the information you browse and the links you click, as well as information on your device. We may contract with third-party advertising companies to serve ads on our behalf across the internet. To do this, they will collect information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements. These targeted advertisements may appear on other sites that you visit. This information is collected using a cookie or pixel tag – industry standard technology used by most websites. For more information, see the Advertising and Analytics Services Provided by Others section below. Information Collected related to Your Use of KitchenBoss connected appliances. When you first pair your connected appliance to our mobile application, it will automatically link to your KitchenBoss account. When you connect your appliance to a Wi-Fi network, we collect information about: the model itself and the network (such as name and connection strength); your use of the appliance, such as what you are cooking and how you cook, as well as your cooking and recipe preferences; data from the appliance’s sensors and components; technical and usage information. Please see “Use of Information” below to understand how we use this data. Device Information: When you access or use our mobile sites or apps or connect your KitchenBossconnected appliance to our services, we collect information about the mobile phone, tablet or other device you are using, including the hardware model, operating system and version, device identifiers, mobile network information and information about your use of our Services. Location Information: With your consent, we collect information about your location when you access or use one of our mobile applications or connect your KitchenBossconnected appliance to our services. By linking information: In order to ensure the normal operation of the Slow Cook products and services, to provide you with problem diagnosis or device testing services and statistics, and to make it easier for you to use our products and services, we collect information about your device, including device identifiers (IMEI, IDFA, OAID, IMSI and other device-related information), application information (application crash information, notification switching status, application installation (app crash information, notification switch status, app installation list and other app-related information), device parameters and system information (device type, device model, operating system and hardware-related information), device network environment information (IP address, WiFi information, base station information and other network-related information), based on different devices and systems (Android/iOS) and system versions, the collected device information may vary, subject to the actual collection. When the client software or hardware device you use frequently reports errors to us or displays error log information, in order to check the software or hardware device errors and provide you with better services, we will record and collect your configuration information, abnormal data and other documents on your device for diagnosis and improvement of products and services. Your Social Sharing: If you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared. If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice. Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies, including cookies and web beacons, to collect information about you when you interact with our Services or emails, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our website are popular, and count visits. Web beacons are electronic images that we use on our website and in our emails that help us deliver cookies, count visits and understand usage and campaign effectiveness. Use and Permissions of Application: In order to ensure that the KitchenBossAPP product functions and operates safely and stably, we may apply for or use the relevant permissions of the operating system; In order to protect your right to know, we will display the relevant operating system permissions that may be applied or used by the product through the following list, and you can manage the relevant permissions according to your actual needs; According to the upgrading of the product, the types and purposes of the application and use of permissions may change, and we will promptly adjust the list according to these changes to ensure that you are informed of the application and use of permissions in a timely manner; Please be aware that we may also use third-party SDKs for the functionality and security needs of our business and products, and these third parties may also apply for or use relevant operating system permissions; The following applies to the KitchenBossAPP, and any separately applicable scenarios or purposes will be described in the following list. Android OS App Permissions List Category and Sources of Information Description How we use it Nearby Devices Searches Bluetooth Discover Bluetooth Connect Bluetooth Use to search for Bluetooth devices on the home page or scan for devices page. Camera Taking Pictures Used to change avatar or upload feedback, upload recipes Modify or delete the contents of a memory card Provides the ability to write to external storage Allow the app to write/download/save/modify/delete images, files, crash logs, etc. Access to Precise Location Obtains approximate geolocation information via Global Positioning System (GPS) or network location information (e.g., base station and WLAN) For security, recommendations and location-based services (LBS). Access to Rough Locations Obtains approximate geographic location information via network location information (e.g., base stations and WLAN) Used to complete safety and security and location-based services (LBS) and other related functions. Read the contents of a memory card Provides the ability to read data from the phone's storage space Allow the app to read pictures, files and other content in the storage, mainly used for screenshot feedback and uploading pictures; used to help you publish information, record crash log information locally (if any) and other functions. Read call status and mobile network information Provides the ability to read the mobile phone's device identification and other information, please rest assured that this permission can not listen to or obtain any of your call content and information. Read the call status and identification code of the device, identifies the mobile phone device ID, ensures free flow service on the carrier network, and is used to complete the main functions such as phone bill recharge and security protection. iOS OS App Permissions List Category and Sources of Information Description How we use it Nearby devices Searches Bluetooth Discover Bluetooth Connect Bluetooth Used to search for Bluetooth devices on the home page or scan for devices page. Show on top of other applications Provides information push function Push critical information in real time while the application is running in the background. Access to precise location Obtains precise geolocation information via Global Positioning System (GPS) or network location information (e.g. base stations and WLAN) For security, recommendations and location-based services (LBS). Access to rough location Obtain approximate geographic location information via network location information (e.g. base stations and WLAN) For security and location-based services (LBS) functions. Photo Albums Gain access to photo albums For modifying avatar or uploading feedback, and uploading recipes. Camera Use to take photos Read the contents of a memory card Provides the ability to read data from the phone's storage space Change avatar or upload feedback, upload recipes. Please understand that the services we provide to you are constantly updated and developing. If you choose to use other services that are not covered in the above description, and we need to collect your information based on such services, we will separately explain the scope and purpose of information collection to you by means of page prompts, interactive processes, and agreements, and obtain your consent. Use of Information We use your information as necessary to provide you with the Services, including to: Provide and deliver the Services you request, manage your accounts, process transactions (such as shipping products and out-of-stock notices), administer warranties, facilitate repairs, and send you related information, including confirmations and receipts; Send you technical notices, updates, security alerts, and support and administrative messages; Respond to your comments, questions and requests, and provide customer service; Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards; Enforce our Terms of Use and Sale or other legal rights; Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights, property and safety of KitchenBoss, its affiliates, you and others; Allow and facilitate providing you with better care; Maintain, protect and improve our Services; Communicate with you about products, services, classes, recipes, offers, promotions, events and other news and information we think will be of interest to you; Monitor and analyze trends, usage and activities in connection with our Services; Personalize and improve our Services and provide tailored advertisements, content or features to you; To upload and post your feedback and reviews (including your photos and social media usernames); Further our business purposes and those of our third party service providers, such as, without limitation, troubleshooting, data analysis, audits, security, fraud monitoring and prevention; developing new products, enhancing, improving or modifying products or services; identifying usage trends, determining the effectiveness of promotions; collaborating with our partners; responding to customer service inquiries; and operating and expanding current or future business activities; Link or combine with information we collect via other sources in accordance with applicable law to help understand your needs and provide you with better service. Sharing of Information KitchenBoss does not sell your information. We may share information about you as follows or as otherwise described in this Privacy Notice including, but not limited to, the following circumstances: With KitchenBoss’s affiliates, which are companies controlled by or under common control with KitchenBossincluding its parent company; With our third-party vendors, consultants and other service providers who need access to such information to carry out work on our behalf, for instance to ship products to you, process and administer your payments, sweepstakes/contests or trouble shooting as well as website hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services; When you purchase third-party products through us, we share information with the suppliers of such products in order to fulfill your order; If you connect third-party devices and services to your KitchenBossaccount or our Services, such as when you choose to interface an appliance or our mobile application with other devices, your information will be shared with such third parties per your direction and with your consent; When you sign up for and participate in the interactive areas of our Services, certain information about you will be displayed publicly, such as your name, photos, recipes, and any other information you choose to provide; In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process, safeguarding our legal rights or enforcing our terms of use; If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of KitchenBossor others; In connection with, or during negotiations of, any merger, joint venture, sale of company assets, financing or acquisition of all or a portion of our business by another company, including in bankruptcy or similar proceedings; To respond to requests from public and government authorities, including public and government authorities outside your country of residence, or With your consent or at your instruction. We may also share fully de-identified or aggregated information with third parties. Social Sharing Features Our Services offer social sharing features and other integrated tools (such as the Facebook “Like” button). Your use of such features enables you to share information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features. By connecting your customer account and your social media account, you authorize us to share information permitted by the settings you have established with your social media account provider, and you understand that the social media’s use of the information we share will be governed by its Privacy Notice. Advertising and Analytics Services Provided by Others We allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information is used by KitchenBoss and our third-party marketing, advertising and analytics vendors on KitchenBoss’s behalf to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. We also work with third-party social platforms, such as Facebook, to serve ads to you as part of a customized campaign. Your Choices You have the ability to access information we hold about you and to update, correct or delete your personal information or to request a copy of the personal information that you provided to us. Each of these choices is subject to applicable law. You may make these requests at any time by logging into your KitchenBoss account.
De-linking Connected Appliances Once your connected appliance is paired with your KitchenBoss account, you can de-link it at any time by disconnecting it via the settings on your mobile device. Note, however, that certain appliances must be paired with a KitchenBoss account in order to have full capabilities. If your appliance has been de-linked from an account, you will need to re-link it to enjoy its features fully. Location Information When you first launch some of our mobile applications, access certain features in those mobile applications, or visit one of the pages on our website that collects location information, you may be asked to consent to the collection of location information in order to enable certain features. If you initially consent to our collection of location information, you can later stop this collection by changing the settings on your device. If you do so, certain features of our Services will no longer function. Promotional Communications from KitchenBoss You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations. Mobile Push Notifications/Alerts With your consent, we will send promotional and non-promotional push notifications or alerts to your mobile device. You can elect to stop receiving these messages at any time by changing the notification settings on your mobile device. Do Not Track Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. Data Retention We store the information we collect about you as necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, tax, bookkeeping or other compliance obligations. Additional Privacy Data Protection Notice for Users in the EEA If you reside in the European Economic Area (“EEA”), you may have certain rights and protections under the EU General Data Protection Regulation (“GDPR”) and applicable national data protection law regarding the processing of your personal data. Use of Services by Minors Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen. KitchenBoss is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of individuals under the age of 16 years old (“Minors”). Except as noted below: (i) our products and services are marketed for and directed towards purchase by or with the consent of adults; (ii) Minors are not permitted to use the Services without the supervision of a parent or legal guardian; (iii) we do not knowingly collect, solicit, or sell personal information from Minors or knowingly allow such persons to register for an online account or to post personal information on the Services; and (iv) should we be made aware that a Minor has provided any personal information to or on any of the Services, we will remove that information as soon as possible. If you are a parent or legal guardian who believes that your Minor has submitted personal information or other information to us without your consent, please contact us at service@kitchenbossglobal.com. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide you with information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your Minor from the database and instruct our affiliates and third-party partners to do the same. Retention Period We may retain your information regardless of its category or source for 10 years from the last interaction or as otherwise required by applicable law. As required under applicable law, we must take steps to verify your request before we can provide Personal Information to you, delete Personal Information, or otherwise process your request. To verify your request, we may require you to provide your name, physical address, email address, contact information, information about previous transactions, or other information necessary for verifying your identity. If you have only visited our public Sites and did not provide any Personal Information to us via a web form or through the registration process, we will need you to provide us with your IP address or device ID in order for us to determine if we have that information because we will not be able to do so from your name, physical address, email address, contact information, or previous transactions. You may designate an authorized agent to request any of the above rights on your behalf. We require the agent to submit proof that they have been authorized directly by you to act on your behalf and may deny requests absent this authorization. We may also request verification of your identity. If you request that we provide Personal Information to you, we will deliver it as required by law within 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the Personal Information to you electronically or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information. In certain situations, we may deny a request, such as if your information is needed to fulfill a pending transaction or for a legal obligation. If we deny a request, you may appeal that decision here. Contact Us If you have any questions or comments about this Privacy Notice or our Information Practices, please contact us at service@kitchenbossglobal.com.